Stylingcorner PRO knows three kinds of voucher: gift cards with a balance, discount vouchers for a fixed amount and discount vouchers for a percentage.
Vouchers are part of PRO. Only the owner may issue, block and adjust them. Managers can additionally see the overview, and anyone with “operate checkout” and “redeem gift cards” can redeem them.
The most important point first
Vouchers can currently only be issued free of charge. There is no voucher sale — neither online on the Marketplace nor at your checkout. A gift card a customer buys from you cannot yet be recorded as a sale in Stylingcorner.
Issued vouchers are therefore suited to gestures: an apology, a loyalty thank-you, a welcome discount. Consistently, they do not appear as revenue in your reports, only as a payment method when redeemed.
The three kinds
- Gift card
- Carries a balance in CHF, at most 10,000. Used as a payment at checkout and can be spent in parts. Gift cards never expire and cannot be restricted to specific services.
- Fixed amount discount
- Deducts an amount in CHF from the sale. Single use; any remainder is forfeited.
- Percentage discount
- Deducts a percentage, optionally with a cap in CHF. Also single use.
Discount vouchers can be time-limited and restricted to specific services. Without a restriction they apply to the whole sale, including products.
Issue a voucher
What you need
- The owner role
- The customer exists in your customer directory
- Open “Vouchers” and choose to issue a new one.
- Pick the kind and the recipient.
- Enter the amount or the percentage.
- For discount vouchers, optionally set validity, locations and services.
- Optionally add a message for the customer and an internal note.
- Confirm the issue.
Every voucher gets a reference such as GS-7K2MQ-9XHTA. It exists so you can recognise it in your overview and is not a redemption code.
Vouchers are tied to one person. There are no anonymous vouchers to give away, no transfer to someone else and no printable or sendable voucher document. The customer is not notified automatically either — tell them yourself.
Redeem at checkout
You never enter a redemption code anywhere. As soon as a sale has a customer assigned, checkout shows that customer's valid vouchers with the amount available for this sale.
- Gift card: recorded as a payment. You can use any amount up to the balance and up to the amount still open.
- Discount voucher: applied as a discount on the sale, lowering the amount to pay.
An applied discount voucher can be removed again while the sale is open; it then becomes valid once more. Exactly one discount voucher per sale is possible; several cannot be combined.
A voucher is rejected when it belongs to another person, when the sale has no customer, when its validity has not started or has ended, when it does not apply at the chosen location, when there is no matching item in the sale, or when the balance is insufficient.
Correct balances and block vouchers
A gift card balance is built from a running list of entries: issue, redemptions, corrections, refunds and blocking. Nothing is overwritten, and every step stays traceable.
- Correct: you post a positive or negative amount with a reason. The balance can never drop below zero.
- Block: the remaining balance is withdrawn. If the voucher is currently on an open sale, remove it there first.
A voucher already consumed in a completed sale can no longer be blocked. If an item paid with a gift card is refunded, the amount is credited back to the card and it becomes valid again.
What the customer sees
If the customer record is linked to a Stylingcorner account, the voucher appears there under “My vouchers” with kind, value, validity and your message. The customer never sees internal notes.
Without a linked account, the voucher is only visible inside your business. Tell the customer about it yourself in that case.