Terms and Conditions for Customers

1. Scope

These terms apply to customers' use of the Stylingcorner website, apps and all booking features. Businesses using Stylingcorner PRO are covered by separate business terms.

Registration: when you create a customer account, you confirm by checkbox that you accept these terms. The privacy notice is linked there; it informs you about the processing of your data and is not a consent. We store the time of your confirmation.

Booking: before every booking, the salon's booking and cancellation terms are shown to you and you accept them explicitly. These terms and the privacy notice are linked there again; the version of these terms current at the time of booking applies to the booking.

For simply browsing the platform, these terms apply as rules of use. Deviating terms apply only if we agree to them in writing.

2. The role of Stylingcorner

Stylingcorner operates a platform on which beauty businesses present their offering and accept appointments. Stylingcorner does not provide beauty services itself.

The treatment contract is concluded solely between you and the salon you choose. Stylingcorner is not a party to it and owes neither the treatment nor its quality, punctuality or price information. Stylingcorner is not a salon, does not operate one, and does not act as the salon's agent.

Between you and Stylingcorner there is only a free-of-charge contract for the use of the platform. The Stylingcorner PRO subscription that businesses may take out is a separate contract between the business and IDS Business Live AG and does not affect your treatment contract.

For profiles maintained by the salon, information about services, prices, duration, opening hours, staff and images comes from the respective salon; Stylingcorner does not verify it in advance. Unclaimed listings are based on publicly available business information imported by Stylingcorner; they are not confirmed by the business, imply no cooperation with it and cannot be booked online.

3. Customer account

Bookings through Stylingcorner are only possible with a Stylingcorner customer account and a confirmed email address. You are responsible for the accuracy of your details and for keeping your credentials confidential. Signing in works with a password or with a code sent by email.

You can request deletion of your account at any time in the account settings (Privacy area) or by email. After your identity has been verified, the identifying details in your account are replaced or removed and the account is locked; which linked data remains afterwards is described on the "Data Retention & Deletion" page of the Privacy Centre. Obligations that have already arisen towards a salon (e.g. an outstanding late-cancellation fee) remain unaffected.

4. Booking and confirmation

A booking becomes binding as soon as it is confirmed through the platform. You receive a confirmation by email and, depending on the salon's settings, an appointment reminder.

If a salon requires a deposit or prepayment, the appointment is only reserved once that payment succeeds.

Salons may cancel or move appointments, for example due to illness or a business disruption. We inform you by email in that case; any amounts already paid are refunded by the salon.

5. Prices and payment

Prices shown on the platform are the salon's prices in Swiss francs (CHF). The price shown during booking applies; additional services, materials or adjustments on site may differ and are agreed between you and the salon.

Using Stylingcorner is free for customers. Stylingcorner charges no booking fee and retains no commission on online payments.

Online payments are processed by the payment provider Stripe and go directly to the salon, which is the payee. If you pay on site, the salon's payment methods apply.

Refunds and credit notes are made from the salon's payment account. Where a cancellation triggers a refund, it goes back to the original payment method; depending on your bank or card issuer the credit can take a few working days. Invoices and receipts for the treatment are issued by the salon.

6. Cancellation, rescheduling and no-shows

Cancellation terms are set by the salon, not by Stylingcorner: whether self-service cancellation through the platform is possible, how long before the appointment cancellation is free, and how amounts already paid are handled if you cancel later.

The terms applying to your appointment are shown during booking before you confirm, and become part of the contract between you and the salon when you book. They are recorded at the moment of booking: if the salon changes its policy later, your existing appointment keeps the version shown to you at booking.

Whether you can cancel yourself in your account depends on the salon's configuration. If the salon does not allow self-service cancellation, contact it directly to cancel or reschedule; the terms shown to you apply unchanged.

Cancelling within the free window shown always results in a full refund of amounts already paid. After that, refunds follow the policy shown; in every case the amount retained is capped at the amount already paid.

If you have not prepaid anything (payment on site), no amount is collected through Stylingcorner for a late cancellation or a no-show. Any further claim the salon may have follows the contract between you and the salon and is not settled through the platform.

If the salon cancels, amounts already paid are always refunded in full — regardless of timing and of the policy.

If, exceptionally, no recorded cancellation terms exist for an appointment, the rule most favourable to you applies: full refund with nothing retained.

If you do not turn up, this counts as a no-show and the same terms shown to you apply. Appointments that have already taken place can no longer be cancelled.

7. Reviews

Reviews are only possible if the appointment was booked through Stylingcorner and is recorded as completed. Every published review is therefore tied to a real visit.

Reviews must be truthful and must not contain insulting, discriminatory, unlawful or manifestly irrelevant content, nor personal data of third parties.

Stylingcorner may remove reviews that breach these rules. Salons can reply publicly to reviews but cannot delete them.

8. Your obligations

You use the platform only for your own genuine bookings. Not permitted are, in particular: bookings without the intention of attending, automated scraping of content, circumventing security measures, and any use that disrupts the platform or a salon.

In the event of serious or repeated breaches we may restrict individual features or block the account.

9. Availability of the platform

We aim for reliable operation but do not owe uninterrupted availability. Maintenance, faults or outages at service providers can temporarily limit use.

If the platform is unavailable, you can still contact the salon directly; existing appointments remain valid.

10. Liability

Salon services: the salon alone is liable for the treatment — for its choice, quality, performance and consequences, and for the accuracy of the information it enters about services, prices and appointments. Stylingcorner is not a party to the treatment contract and is not liable for it. Claims arising from a treatment are to be directed to the salon.

Stylingcorner's services: for operating the platform, Stylingcorner is liable under the applicable statutory rules. Liability for intent and gross negligence cannot be excluded (Art. 100 para. 1 of the Swiss Code of Obligations) and is not excluded here. For slight negligence, liability for financial loss is limited to the extent permitted by law.

Technical interruptions: for damage caused by temporary unavailability, maintenance, transmission errors or disruptions at service providers (e.g. hosting, email delivery, payment processing), Stylingcorner is liable only for intent or gross negligence. Confirmed appointments are unaffected by an interruption; if in doubt, contact the salon directly.

In no case excluded are liability for personal injury, liability under the Swiss Product Liability Act, liability under mandatory data protection law, and any other liability that cannot be excluded under mandatory law. Mandatory consumer protection rules take precedence over these terms.

11. Data protection

How we process personal data is described in the Privacy Centre. Booking data is transmitted to the salon you choose because it is needed to carry out the appointment; the salon is itself responsible for the processing in its own system.

12. Changes to these terms

We may adjust these terms, for example for new features or changed legal requirements. We inform account holders of material changes in advance by email or in the app.

For appointments already confirmed, the version in force at the time of booking applies.

13. Governing law and jurisdiction

These terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the law at the consumer's domicile are expressly reserved.

For disputes with consumers, the statutory venues of the Swiss Civil Procedure Code apply. Under Art. 32 CPC, consumers may sue at their own domicile or at Stylingcorner's registered office; claims brought by Stylingcorner against a consumer must be filed at the defendant's domicile. This venue cannot be waived in advance (Art. 35 CPC), and these terms do not purport to waive it.

For all other disputes for which no mandatory venue applies, the place of jurisdiction is Zurich.

For customers domiciled abroad, mandatory consumer venues and mandatory consumer protection rules of that jurisdiction are reserved.

14. Contact

IDS Business Live AG, Badenerstrasse 808, 8048 Zürich, Switzerland

Email: legal@stylingcorner.ch

• Are you a business? Business Terms (Stylingcorner PRO)
• Privacy Centre
• Legal Notice (Impressum)