Moving or cancelling an appointment

Moving an appointment

1. Open «My appointments» and select the appointment.
2. Choose «Move».
3. Pick a new date. You see the times that are free for exactly your services and people.
4. Confirm. It stays the same appointment, just at a different time.

Moving changes the date and the time only. Services, prices and the people performing them stay the same. If you want to change those, cancel and book again.

Moving is free, however short the notice. Money you have already paid simply stays with the appointment. Completed, missed and cancelled appointments can no longer be moved.

Cancelling an appointment

1. Open «My appointments» and select the appointment.
2. Choose «Cancel».
3. You see up front how much will be refunded and how much the salon keeps.
4. Confirm the cancellation.

Some salons do not allow self-service cancellation. In that case you are told so at this point, and you contact the salon directly.

The rules for your appointment

Every salon sets its own cancellation terms. They consist of a free window before the appointment and a rule for everything after it.

Within the free window

You get back everything you paid.

After the window

The salon keeps a fixed amount, a percentage, or the entire amount already paid — whichever it chose.

What counts is always the rule that applied when you booked. It is stored as a copy attached to your appointment. If the salon changes its terms later, that never applies retroactively to your appointment.

At most what you have already paid can be kept. If you paid nothing up front, a cancellation creates no claim against you either. Stylingcorner never invoices you afterwards.

When the salon cancels

If the salon calls off your appointment, you always get the full amount you paid back. It makes no difference how short the notice is or which cancellation rule applies.

The same holds if, exceptionally, no stored rule exists for your appointment at all: then everything is refunded too.

How the money comes back

A refund always travels back the way the payment came — to the same card or the same payment method. Paying out to a different account is not possible.

• The refund is triggered the moment you cancel.
• How long it takes to appear depends on your payment method and your bank, usually a few days.
• On the cancelled appointment in «My appointments» you see what was paid, what was refunded, what is still on its way and what was kept.

Anything you paid at the salon itself, in cash or at their own terminal, cannot be refunded by Stylingcorner. You settle that with the salon directly. If a refund fails, the cancellation email says so; contact the salon in that case.