Most problems can be sorted out yourself in a minute. This list works through what comes up most often, in order.
One thing to keep in mind: the treatment is owed to you by the salon, not by Stylingcorner. For anything about the treatment itself, the salon is the right place to go.
No confirmation email arrived
- Look under «My appointments» in your account first. If the appointment is there, it is booked — whether or not the email arrived.
- Check your spam folder.
- Check the spelling of your email address in the settings.
- If an online payment was required: a confirmation only exists once the payment was confirmed. If the payment was abandoned, no appointment came into existence.
If the appointment is not under «My appointments», it does not exist. In that case book again rather than waiting for an email.
Wrong time or wrong service
If only the time is wrong, move the appointment yourself under «My appointments». That costs nothing and works at short notice too.
If the service or the person is wrong, that cannot be edited. Call the salon — they will often adjust it directly. Otherwise cancel and book again, keeping the cancellation terms in mind.
Cannot reach the salon
- The salon's phone number and address are in your confirmation email and at the top of the salon profile.
- Stylingcorner has no messaging between you and the salon. Contact runs by phone or through the salon's own details.
- If you cannot reach the salon before the appointment and do not want to go, cancel in good time so that the free window still applies.
If the salon does not turn up for the appointment or is closed, get in touch with us. Describe what happened and quote your booking reference.
Questions about a payment
What was paid, refunded or kept is shown on the appointment itself under «My appointments» and in the cancellation email.
Your money went to the salon, not to Stylingcorner. A refund is therefore triggered by the salon, or automatically when you cancel. If something goes wrong, contact the salon first.
How to reach us
Stylingcorner has exactly one channel for enquiries: legal@stylingcorner.ch. That address answers questions about bookings, accounts and billing as well as privacy matters.
- There is no contact form.
- There is no chat.
- There is no published phone number for customer enquiries yet.
So that we can help the first time round, please include: your booking reference, the email address of your account, the name of the salon and the date of the appointment.
Do not reply to automatic emails from Stylingcorner. That address is not read. Write to the address above instead.