Signing in always starts with your email address. Only afterwards does it become clear whether you are signing in or creating an account.
Normally you need no password: you receive a six-digit code by email and type it in.
Signing in
What you need
- An email address you have already registered with
- Access to that mailbox
- Open «Sign in» and enter your email address.
- We recognise that your account exists and immediately send you a six-digit login code.
- Enter the code. You are signed in.
You also set a password when you registered. If you prefer to use it, pick «Sign in with password» on the code step. You are then asked for the password and, on an unknown device, for a security code as well.
A password alone is not enough on a new device. And the other way round: if you always sign in with a code, a new code is needed every single time.
Creating an account
- Enter your email address. If it is unknown to us, we take you into registration.
- We send you a six-digit code to confirm the address. Enter it.
- Add your first name, last name and phone number.
- Set a password and accept the terms and the privacy policy.
- Done. The account is created and you are signed in straight away.
Your account only comes into existence at the last step. Stop before that and nothing is left behind. Between the confirmed code and the finished form you have 25 minutes.
Booking without an account is not possible. There is no guest checkout: the contact details on an appointment always come from a signed-in, confirmed account.
Remembering a device
If you sign in with a password and are asked for a security code, you can tick «Remember this device for 30 days» there. For those 30 days the security code is skipped on that device.
- The password is still asked for every time. A remembered device never replaces it.
- Signing in with a code remembers nothing. A new code arrives every time.
- If you reset your password, every remembered device loses its status and all sessions end.
Your account does not yet show a list of signed-in devices, and you cannot sign out of other devices remotely.
When the code does not work
- A code is valid for 10 minutes and can be used exactly once.
- You have five attempts per code. After that you need a new one.
- You can request a new code after 60 seconds, at most five times within 30 minutes.
- Requesting a new code invalidates the previous one. Always use the most recent email.
If nothing arrives at all, check your spam folder first. Then check the spelling of the address — one typo sends the code to somebody else's mailbox.
Which email addresses work
When you register and when you change your address, we check whether the address can receive email at all. Addresses from throwaway services are rejected.
- Address cannot receive email
- Usually a typo in the domain. Check the spelling.
- Throwaway address not allowed
- Temporary mailboxes are excluded. Use an address that stays yours.
- Address could not be checked right now
- A temporary problem. Try again in a moment.
Forwarding services for more privacy are explicitly allowed, as long as they deliver into a real, permanent mailbox.
This check only applies when registering and when changing your address. It never locks you out of an existing account.
Staying signed in and signing out
A sign-in lasts 30 days. It does not extend itself as you use the site: after 30 days you sign in again.
«Sign out» ends the session in this browser. Other devices stay signed in until their 30 days run out or you sign out there.